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Privacy Policy

Last updated: September 2026

1. Introduction

Mama's Table ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains what personal information we collect through our website, how we use it, and your rights regarding that data.

This policy applies to information collected through our website at mamastable.co.uk (the "Website").

2. Data We Collect

We collect the following information through our order enquiry form:

  • Name — the name you provide when placing an order enquiry
  • Order details — any information you voluntarily share about your order requirements, including occasion, flavour preferences, dietary requirements, and number of portions
  • Date requested — the collection date you indicate for your order

We do not collect payment card details through this website. Payment is arranged separately via bank transfer or cash on collection.

3. How We Use Your Data

We use the information collected solely to:

  • Respond to your order enquiry and provide a quote
  • Confirm your order and communicate collection arrangements
  • Comply with our legal obligations as a food business

We will not use your data for marketing purposes or share it with any third parties for marketing.

4. Legal Basis for Processing

We process your personal data on the basis of legitimate interests: specifically, to respond to and fulfil your order enquiry. Your data is necessary for us to provide the service you have requested.

5. Third-Party Services We Use

We use the following third-party services to operate our website and process enquiries:

  • Web3Forms — our order enquiry form is powered by Web3Forms. When you submit an enquiry, your name, date, and message are transmitted to Web3Forms and forwarded to our email address (sales@mamastable.co.uk). Web3Forms acts as a data processor in this process. Their privacy policy is available at: web3forms.com/privacy
  • WhatsApp — if you contact us via WhatsApp, the WhatsApp Messenger service (Meta Platforms, Inc.) processes your phone number and messages. We recommend reviewing WhatsApp's privacy policy at: whatsapp.com/legal/privacy-policy
  • Google Fonts — we use Google Fonts to display website typography. Google processes font requests for this purpose. Their privacy policy is available at: policies.google.com/privacy
  • Google Maps — our website embeds a Google Maps iframe to show our collection point location. Google processes location data when this iframe is loaded. Their privacy policy is available at: policies.google.com/privacy

6. Data Retention

We retain order enquiry data for a maximum of 12 months from the date of the enquiry. This allows us to reference your details if you place a repeat order within that period. After 12 months, all personal data from enquiries is permanently deleted.

7. Data Security

We take reasonable steps to protect your personal data. Our website uses HTTPS encryption (SSL) to protect data in transit. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Cookies

Our website does not use tracking cookies or marketing pixels. We use only essential cookies to ensure the website functions correctly (for example, the page navigation and form functionality).

The website uses localStorage to temporarily store form data to prevent data loss if you accidentally close the browser tab. This data is not transmitted to any third party and is cleared when you close your browser.

9. Your Rights

Under UK GDPR (General Data Protection Regulation), you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Rectification — request that we correct any inaccurate personal data
  • Erasure — request that we delete your personal data (subject to our retention obligations)
  • Object — object to our processing of your personal data

To exercise any of these rights, please contact us at sales@mamastable.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have mishandled your data. More information is available at: ico.org.uk

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: sales@mamastable.co.uk
WhatsApp: +44 7934 597451